Trust & Safety Policy | DailyRentalStay

Effective date: {{10.16.2025}}


DailyRentalStay ("DRS," "we," "us," or "our") is committed to the safety, privacy, and wellbeing of everyone who uses our platform—guests, hosts, and neighbors. This Trust & Safety Policy explains the standards we expect, the tools we use to help keep people safe, how to report concerns, and what happens when policies are violated.


1) Scope & Key Definitions

  1. Guest: Anyone booking or staying in a reservation through DRS.
  2. Host: Anyone listing, managing, or offering a space or experience on DRS.
  3. Listing: A property, room, site, or experience offered on DRS.
  4. Platform: DailyRentalStay.com, our apps, messaging, payment services, and support channels.

This policy applies to all activity that occurs on or via the Platform, and to off‑platform conduct that poses a safety risk to our community.


2) Core Safety Principles

  1. People first — Safety, dignity, and non‑discrimination are non‑negotiable.
  2. Transparency — Clear, accurate information enables informed decisions.
  3. Prevention — Reduce risk via design, standards, and education.
  4. Accountability — Consequences for violations; fair and timely review.
  5. Privacy by default — Respect for personal data and private spaces.


3) Community Standards of Conduct

Required at all times:

  1. Lawful, respectful behavior; compliance with all applicable laws and regulations.
  2. Honest and accurate listings, profiles, reviews, and communications.
  3. On‑platform messaging and payment. Off‑platform payment solicitation is prohibited.
  4. Respect for property, neighbors, and community norms (including quiet hours and HOA rules where applicable).

Zero‑tolerance violations include:

  1. Violence, threats, stalking, intimidation, or harassment.
  2. Hate speech, discrimination, or targeted abuse (see §10 Anti‑Discrimination).
  3. Sexual exploitation, human trafficking, or commercial sex work.
  4. Child endangerment, child sexual abuse material (CSAM), or minor exploitation.
  5. Illegal drug activity, weapons violations, or other criminal conduct.
  6. Fraud, extortion, property damage, or theft.

Consequences may include warnings, listing suspension, account removal, reservation cancellation, and referral to law enforcement where required.


4) Safety & Property Standards for Hosts

Hosts must ensure that listings meet all safety, licensing, and habitability requirements.

Minimum safety standards:

  1. Working smoke and carbon monoxide detectors (where CO sources exist); test between stays.
  2. Accessible fire extinguisher and clearly posted emergency instructions.
  3. Clearly marked exits and unobstructed egress.
  4. Safe electrical, gas, heating, and water systems; promptly address hazards.
  5. Cleanliness & sanitation: clean linens, bathrooms, and common areas between stays.
  6. Security: Exterior security reasonable to the property type; promptly rekey/replace compromised locks.
  7. Local compliance: Zoning, permits, tax registration, occupancy limits, HOA rules, and short‑term rental ordinances.
  8. Insurance: Maintain appropriate homeowner/landlord/commercial insurance for short‑term rentals (see §7).

Prohibited at listings:

  1. Hidden or undisclosed recording devices. Any permitted devices must be disclosed in the listing and never in private spaces (bedrooms, bathrooms, sleeping areas).
  2. Dangerous animals, hazardous materials, or unsafe conditions.


5) Guest Responsibilities

  1. Follow house rules, occupancy limits, and local laws.
  2. Respect neighbors (noise, parking, trash, shared spaces).
  3. Report safety issues immediately through the app or support channels.
  4. Do not host parties or events unless explicitly permitted.
  5. Never tamper with safety devices (detectors, cameras, locks).


6) Identity, Verification & Background Measures

To promote trust, DRS may use a combination of:

  1. Identity checks (e.g., government ID confirmation, selfie liveness checks) where available.
  2. Payment method verification.
  3. Risk scoring (e.g., signals for fraud/chargebacks).

Note: DRS does not routinely run criminal background checks. Where background screening is legally permissible and clearly disclosed, DRS may pilot or implement enhanced checks for specific geographies or categories. Availability and scope vary by region. Passing any check is not a guarantee of safety.


7) Payments, Deposits & Fraud Prevention

  1. All payments must occur on DRS. Off‑platform payments may result in cancellation and account action.
  2. Security deposits (where enabled) are handled via the Platform and assessed per documented damage claims.
  3. We investigate suspected fraud, chargebacks, and scams; we may hold or reverse payouts during review.
  4. If a listing or user is confirmed fraudulent, DRS may cancel reservations and support affected parties under our policies.


8) Incident Reporting & Emergency Support

If you are in immediate danger, contact local emergency services first (e.g., 911 in the U.S.).

How to report to DRS:

  1. Use the in‑app Report button on the profile, message thread, or reservation.
  2. Or email: safety@dailyrentalstay.com (include reservation ID, dates, and details).
  3. For law enforcement requests: le@dailyrentalstay.com.

We prioritize reports involving physical safety, minors, and active threats. We may temporarily restrict accounts while investigating. We strive to provide status updates and outcomes where appropriate and legally permissible.


9) Reviews & User‑Generated Content (UGC)

  1. Reviews and content must be honest, relevant, and respectful.
  2. Prohibited: doxxing, hate speech, harassment, explicit sexual content, threats, or confidential personal information.
  3. We may remove or moderate content that violates this policy or applicable law.
  4. Appeals: Submit an appeal to appeals@dailyrentalstay.com with context and supporting evidence.


10) Anti‑Discrimination & Accessibility

DRS prohibits discrimination on the basis of race, color, ethnicity, national origin, religion, sex, gender, gender identity, sexual orientation, disability, familial status, marital status, or age, and any other protected class under applicable law.

Hosts must:

  1. Comply with fair housing and civil rights laws.
  2. Provide reasonable accommodations where legally required (e.g., service animals). Requests for documentation for service animals may be restricted by law; review local regulations.
  3. Avoid setting rules that unlawfully exclude protected classes.

Guests must:

  1. Treat hosts and neighbors with respect; avoid discriminatory conduct or harassment.

Policy violations may result in account action, up to removal from the Platform.


11) Minors & Youth Safety

  1. Guests must be 18+ to book a stay. Minors must be accompanied by a responsible adult.
  2. Any exploitation or endangerment of minors is strictly prohibited and will be reported to authorities where required by law.


12) Privacy, Surveillance & Data Handling

  1. Hidden or covert surveillance is prohibited. Disclosed, visible devices may be used only in public/common areas and must be listed in the description (location, type, purpose). Never in private spaces.
  2. Doorbell cameras and noise‑monitoring devices must be disclosed; they may not record conversations in jurisdictions prohibiting such recording without consent.
  3. DRS processes personal data per our Privacy Policy. We share information with law enforcement when legally required or to prevent imminent harm (see §16).


13) Health, Cleanliness & Public Health Events

  1. Hosts must clean and sanitize between stays, following reputable guidelines.
  2. Hosts must disclose known safety or health hazards (e.g., pool risks, allergens, steep stairs).
  3. During declared public health emergencies, DRS may implement additional protocols consistent with guidance from public health authorities.


14) Neighbor & Community Impact

  1. Respect local communities: noise, parking, trash, and occupancy rules.
  2. Repeated nuisance reports (parties, excessive noise) may lead to account action.
  3. DRS may share non‑personal, aggregate information or notices with local authorities pursuant to lawful requests and ordinances.


15) Policy Enforcement, Penalties & Appeals

Potential actions: warnings, content removal, reservation cancellation (with or without refund), listing suspension, payout holds, and account removal.

Enforcement factors: severity, intent, prior history, cooperation, and risk to others.

Appeals: Email appeals@dailyrentalstay.com within 14 days of notification; include relevant evidence. We aim to review appeals within a reasonable timeframe.


16) Law Enforcement & Government Requests

  1. Use le@dailyrentalstay.com for data preservation or lawful requests. We require valid legal process unless there is an emergency involving danger of death or serious physical injury.
  2. DRS may disclose limited account or transactional data when legally compelled, consistent with our Privacy Policy and applicable law.
  3. We publish periodic transparency summaries about law enforcement requests where legally permitted.


17) Insurance, Damage, and Safety Deposits

  1. DRS itself is not an insurer. Hosts are responsible for carrying appropriate coverage for short‑term rental activity. Guests are responsible for damages they cause.
  2. Where enabled, security deposits and claims are processed via the Platform with documentation (photos, receipts, estimates). False or fraudulent claims may result in penalties.


18) Prohibited & Restricted Items/Activities

  1. Prohibited: hidden cameras; illegal drugs; unlicensed weapons; explosives; hazardous materials; sexual exploitation; human trafficking; commercial sex work; unauthorized parties/events; tampering with safety devices.
  2. Restricted (require clear disclosure and lawful compliance): pools/hot tubs; fireplaces; space heaters; off‑road vehicles; watercraft; hunting/fishing gear; alcohol.


19) Education & Safety Resources

  1. Safety checklists for hosts and guests.
  2. Emergency planning templates (evacuation map, local emergency numbers).
  3. Local compliance guides for key markets.

(See Resources in your host dashboard.)


20) Changes to this Policy

We may update this Policy to reflect changes in law, best practices, or our services. Material changes will be posted on this page with an updated effective date. Continued use of the Platform after changes constitutes acceptance of the updated Policy.


21) Contact

  1. Safety & urgent concerns: safety@dailyrentalstay.com
  2. General support: support@dailyrentalstay.com
  3. Appeals: appeals@dailyrentalstay.com
  4. Law enforcement: le@dailyrentalstay.com


Quick Reference (One‑Page Summary)

  1. Immediate danger? Call local emergency services first.
  2. Report safety issues in‑app or email safety@dailyrentalstay.com.
  3. Zero tolerance for violence, harassment, trafficking, child endangerment, or discrimination.
  4. No hidden cameras; disclose any allowed devices; never in private spaces.
  5. On‑platform messaging & payments only.
  6. Smoke/CO detectors, extinguisher, emergency info required.
  7. Hosts: comply with local laws; carry appropriate insurance. Guests: follow house rules and respect neighbors.
  8. Violations can lead to cancellation, suspension, or removal. Appeals to appeals@dailyrentalstay.com.

This Trust & Safety Policy is part of, and incorporated by reference into, the DailyRentalStay Terms of Service.